If your AirPods Pro earbuds are malfunctioning, there’s some excellent news for you. Apple has accepted that a small proportion of AirPods Pros offered before October 2020 endure a problem that causes a few issues, and the corporate has introduced a replacement program under which it’s going to exchange your earbuds for free.
- Crackling or static sounds that enhance in loud environments, with exercise, or while speaking on the phone
- Active Noise Cancellation not working as anticipated, similar to a lack of bass sound, or a rise in background sounds, comparable to street or airplane noise
In case your AirPods Pros are exhibiting these issues as well, you may get them fixed or changed from Apple without cost. The program covers AirPods Pro models up to two years after their retail date, so even when your limited guarantee has expired, this problem might be fixed by Apple without cost.
Unfortunately, Apple doesn’t have a serial number database for the affected models, which implies you can’t verify if your AirPods Pros are eligible for a substitute online. If you are dealing with these issues, you’ll have to go to an Apple Authorised Service Provider or go to an Apple Retail Store to get your AirPods checked and see if they’re covered under the program.
You can discover more details in regard to the replacement program here.
Do observe that this system doesn’t cover AirPods or AirPods 2, and it doesn’t cover the charging case for the AirPods Pro. If your earbuds are eligible to be replaced or repaired, Apple will take the necessary steps, however, you won’t be getting a fresh charging case alongside your new replacement earphones.